ij_class2: Gauteng

Customer Success Specialist


Customer Success Specialist

Pretoria – Gauteng

Customer Success Specialist
 
Job Overview:
As a Customer Success Specialist, you will be responsible for developing and implementing strategies to retain existing customers and enhance their overall experience with our client’s brand. In addition to focusing on customer retention, you will also be responsible for generating new business and upselling customers to our client’s ATC (Audience Targeted Campaigns). Your primary focus will be on building strong relationships with clients, addressing their needs, and ensuring high levels of satisfaction to reduce churn and promote loyalty.
 
Location: Pretoria, Hatfield
 
Key Responsibilities:
    • Customer Relationship Management: Engage with customers to understand their needs, preferences, and pain points, and provide tailored solutions.
    • Retention Strategies: Develop and execute initiatives aimed at improving customer retention rates.
    • New Business Generation: Actively seek out new business opportunities by identifying potential customers and converting leads into clients.
    • Upselling and Cross-Selling: Promote and upsell ATC services to existing customers to maximize their value and enhance their overall experience.
    • Communication: Communicate regularly with clients through to maintain a strong relationship and provide ongoing support.
    • Feedback Collection: Gather feedback from customers about their experiences and use this information to recommend improvements to products and services.
    • Problem Resolution: Address customer concerns and issues promptly and effectively, ensuring a positive resolution to enhance satisfaction.
    • Collaboration: Work closely with sales, marketing, and product teams to align retention strategies with overall business objectives and customer needs.
    • Reporting: Prepare reports on customer retention metrics, trends, and insights to inform management and drive continuous improvement efforts.
Qualifications:
    • Experience: Proven experience in customer service, customer success, or a similar role, with a strong focus on retention strategies and sales.
 
    • Skills:
        • Excellent communication and interpersonal skills.
        • Strong analytical skills with the ability to interpret data and trends.
        • Proven track record in upselling or generating new business.
        • Problem-solving mindset with a customer-centric approach.
        • Proficiency in CRM software and data analysis tools.
 
    • Attributes:
        • Detail-oriented and organised.
        • Ability to work independently and as part of a team.
        • Passionate about customer satisfaction and service excellence.
 
Please send your cv to: danielle@recruitforce.co.za

Student Advisor/ Sales Consultant


Student Advisor/ Sales Consultant

Education
Other – Pretoria – Gauteng

Our client, a very established and highly regarded private tertiary education institute are looking for Student Advisor/ Sales Consultant to join their team on the campus in Pretoria North.
 
The purpose of the position it to provide expert advice and guidance to potential students related to higher education options with the intention of sign them up to study through the institution. You will advise on suitable educational paths and provide application assistance including financial options and scholarships.
 
The position is for a campus based in a neighbouring African country therefore it will be helpful if you have sold into Africa before.
 
You will establish connections with decision makers within schools, counsellors, and other professionals in the education field.
 
You will connect with potential students through individual appointments, group sessions, workshops and other means.
 
You will work towards and achieve set sales targets reached through enrolments.
 
Non-negotiable requirements:
Matric
Minimum of 2 years sales experience
Own reliable vehicle and willingness to travel
Fluent Business English is a must
You must be willing to telephonically canvass prospective students and provide sales feedback as well as present, in person to students
On offer:
 
Above average salary and commission structure for the industry

Gauteng VIP Service Sales Consulant: Cellular


Gauteng VIP Service Sales Consulant: Cellular

ICT ~ Services
Johannesburg – Gauteng

 Our client delivers a high touch VIP service to Small to Medium Corporate businesses – helping these companies to analyse their cell phone contracts, identifying opportunities to reduce cost. Working as partners to the 4 cellular networks in South Africa, they handle the full implementation of suggested services on behalf of their clients and manage the account on an ongoing basis.
We are recruiting 2 Sales Consultants to join their team, to focus on the acquisition of new business. This is a fast paced, competitive industry and only the highly driven, energetic hunter type sales professionals should apply.
You must be more than happy to telephonically cold call or pound the pavements to find new customer opportunities. From there you will meet clients in person and online. This is done on an ongoing basis and once the account is secured, you will hand it over and continue to hunt for new business. You can call on companies nationally and are not bound by industry sector. For your efforts you will enjoy a successful close ratio of 1 in 3 and your service team will follow a robust implementation process you can be proud of.
You must come from a Business-to-Business Sales Environment and be familiar and comfortable working with a high level service offering bound by set timeframes and deadlines.
Requirements:
You must have a current track record in B2B Sales of at least 3 years
You must be proficient in cold calling and new business development
You can hail from the services industry with a specific emphasis on previous high touch VIP services to Small to Medium Businesses (Corporate Travel Industry etc) – it is not required to have cellular experience specifically
Proof of commission earnings must be provided
Own reliable transport is a must as well as stable WIFI and Power Backup
On Offer:
Gross Salary of R20 000 per month. Additionally, you will receive a sim card to use for making calls. The commission structure is exceptional, you will earn a high percentage on deals written and enjoy an ongoing monthly annuity commission for a period of time after the client signs up despite the fact that you hand over the client. You can earn big figures!!
You must provide your own stable wifi connection and power backup for remote work.